ReactorPanel Saddle Company :: TERMS AND CONDITIONS

TERMS AND CONDITIONS

PRICING AND POLICIES: *A saddle evaluation is free except for minimal shipping/insurance charges, which must be paid before the saddle ships. *Fitting fees, if any, are typically paid directly to the Fitting Agent during the fitting. *Custom saddles require a 50% deposit, with the balance due before your saddle can be released for delivery. *Saddles from our inventory are typically shipped on approval. If you decide to purchase your test saddle, payment is due at the end of the trial period. Otherwise, to order a saddle from inventory, payment must be made to release the saddle for shipment. WARRANTY Materials and workmanship are guaranteed for five years, with the exception of Velcro areas and the panels. The warranty assumes that the saddles will be cared for and stored properly, but may be ridden in all conditions, including extremely difficult terrain or weather. We would be happy to send you a copy of our Warranty Certificate. RETURNS Remember, we won't sell you a saddle without a successful trial period. After purchase, standard saddles may be returned within 30 days. Charges for wear and tear or damage to the saddle, if any, will be assessed, and all freight charges are the purchaser's responsibility. SERVICE We are gaining quite a reputation for unparalleled customer service, and we invite you to put us to the test. Please be in touch with any sort of question or comment, including technical or fitting issues. We are available by telephone, fax, or email . Your complete satisfaction is our goal. PRICES AND OTHER INFORMATION Saddle prices can be found in the saddle section of ReactorPanel's online store. Saddle purchases are subject to a mandatory two week trial prior to purchase. Because of the many custom features of RP Saddles, online pricing should be viewed as estimates only. If you have any questions, or need something you don't see here, please contact us to let us know. You can email us at info@reactorpanel.com or give us a call at 888-771-4402. We'd be delighted to hear from you.