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HOW DOES THE EVALUATION PROGRAM WORK?
WHEN WILL MY TEST SADDLE SHIP?
Evaluation saddles typically ship on the day your order is received. If we don't have an appropriate saddle in stock, we will inform you immediately. The typical wait to test ride a saddle is 10 days or fewer.
Fitting a ReactorPanel saddle does not require special skills, but it does require patience and a good eye for symmetry. If you will be fitting the saddle yourself, set aside a good block of time (at least two to three hours). We will provide unlimited telephone support for your fitting session and during your trial. If you would prefer to have fitting assistance, check to see if we have a Fitting Agent or upcoming Fitting Clinic near you.
TEST RIDING A SADDLE
Test ride the saddle thoroughly during your trial. If necessary, take it trail riding, to a lesson or clinic, or let others ride in it. We ask you to keep your initial test rides short for your horse's benefit, giving him time to get used to the freedom the saddle provides. If you believe you will need more than two weeks or want to compete in one of our saddles, call us to discuss your needs and options.
CONCLUDING THE SADDLE TRIAL
Our goal with the test ride period is your definitive "yes" or "no" decision about the saddle, so the test interval lasts two weeks, with minimal restrictions. After two weeks of test riding the saddle, you have several options:
We try to make our evaluations hassle-free, and customers have found them easy and rewarding. We would be delighted to discuss your specific needs from a saddle. Please call (888-771-4402) or email firstname.lastname@example.org with any detailed questions.
BUY A SADDLE
At ReactorPanel, we believe that you should never buy a saddle you haven't personally tested. Therefore, before you buy a ReactorPanel saddle, you must order a saddle for evaluation. If you haven't already done so, please read our Trial Policy.
Once you have successfully concluded your saddle trial, you may choose to purchase the saddle you've been test riding. If your test ride saddle was close but not ideal, we carry a large inventory and will probably be able to ship you a new saddle immediately. If you decide you would rather custom order (or if your horse has physical characteristics that make a custom tree necessary), our order package guides you through the process of configuring your custom saddle. (link to Custom Saddle Order) You will be able to choose every detail, from leather type and color to billet length. Custom saddles typically take 6-10 weeks to arrive in the U.S. from the factory in Walsall, England.